More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at firstname.lastname@example.org and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time, we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that our products are made-to-order, we do not replace or refund items unless the item you received has a major problem.
This is when the item is:
- Significantly different from the description or the preview shown to you;
- Not what you ordered: wrong product, wrong size, wrong color or wrong design;
- Damaged due to the fault of our factory or the carrier
- Lost in transit and confirmed by the shipping company
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee).
For refund related to order cancellation, please check Cancellation & Modification.
HOW TO FILE A CLAIM?
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Email Address
- What is the issue with your order?
- Photo/video of proofs of the item(s) you received.
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our packaging department to investigate the problem.
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. Please note that in order to identify the problem, we need photos of the items you received in case of a breakdown. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
If you choose to return your order without informing us first and it does not meet all of our requirements, a refund/replacement will not be issued.
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer mistakes such as:
- Incorrect selection of sizes, designs, colors, etc. So please review all information of your order carefully before you check out to ensure your order is totally correct.
- Improper care, damages in use.
- Unsuccessful delivery due to incorrect shipping address or unavailability of the customer
- Loss of products due to inadequate security measures in the customer's living areas, provided that shipping carriers confirm the order has been delivered.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Our company can only offer you a discount for reordering in the cases above.
We take great pride in the quality of our products and our customer service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.