1. Why should I choose 365fury products?
Thank you for considering 365fury products! We take pride in offering a wide range of high-quality tumblers and gifts that are designed to bring joy to your family and friends. Our products are not only affordable, but also uniquely crafted to cater to a diverse range of recipients and occasions. We are confident that our products will evoke positive emotions and create sentimental value for your loved ones. Our goal is to provide the best user experience possible, from browsing our website to receiving your order. We also prioritize customer satisfaction and have a dedicated team to address any concerns you may have. We believe that every gift should be special and we are committed to helping you create unforgettable moments with your loved ones.
2. How can I find a product?
We recommend products by topics at the bar at the top of our site, please check them.
You can also search for topics/products you want at the search section at the top right corner of our site or contact us for assistance and recommendation for products.
3. I cannot view a product, is your website down?
We apologize for any inconvenience caused. Our website may experience occasional downtime due to technical maintenance or high traffic. We recommend refreshing the website or trying again later. Please rest assured that we are continuously working to improve our system to provide you with the best user experience possible.
4. Could you assist me in placing this design on a different product that I prefer?
Certainly! We offer customization options for many of our products, and we'd be happy to help you place your desired design on a different product. Please send us an email with your request, and we'll do our best to accommodate your needs.
5. Where are your products made and shipped from?
We are a US-based company operating with several fulfillment centers around the world. We have warehouses in some European countries, the United States, the United Kingdom, Australia, China, and Canada.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
6. Are the products the same as displayed on the website?
We strive to make our product images as accurate as possible, however, please keep in mind that a variety of factors may cause slight differences between the actual product and the mock-up displayed on our website. This can include differences in colors and precision of element positions. However, we assure you that the overall design and quality of the product will meet our high standards.
7. What are the care instructions for my products?
To ensure the longevity of your product, we recommend following our care instructions here. If you have any specific questions or concerns, please don't hesitate to contact us.
Orders and Payment
1. How to get a 365fury discount code?
You can get a 365fury discount code by following us on our website or signing up for our newsletter (https://365fury.com/account/register) to receive the most up-to-date information and exclusive promotions. Stay tuned for our latest discounts and deals!
2. My discount code isn’t working. What should I do?
We apologize for the inconvenience. Please double-check the terms and conditions of the discount code to ensure it is valid for the product(s) in your cart. If the code is valid and still not working, please contact our customer support team for assistance. We will do our best to resolve the issue for you as quickly as possible.
3. I haven’t received the confirmation email of my order.
Please check your spam or junk mail folder as the confirmation email may have been filtered there. If you still cannot find it, please contact our customer support team and we will be happy to assist you further.
4. Can I modify my shipping address or product options, or cancel my order after it has been placed?
Please note that we can only modify or cancel your order within 2 hours after it has been placed. However, we are always willing to support you even after this timeframe. Please contact our customer support team as soon as possible, and we will check your order status and do our best to assist you. Please keep in mind that we cannot guarantee modification or cancellation after the 2-hour window.
5. Can I use multiple addresses on one order?
At this time, we do not offer the option to use multiple addresses on a single order.If you need to send items to multiple addresses, we suggest placing separate orders for each address.
6. Could you add a receipt or gift card to my package?
Unfortunately, we do not currently offer the option to include a receipt or gift card in the package. However, we are actively working on implementing this feature and hope to offer it in the near future. Thank you for your understanding and please check back with us soon for updates.
7. What does the total price include?
Your total payment = product prices + shipping fee + tax (if any)
- The Discount code only applies to the item subtotal, not the total price.
- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.
- Tax is only required in some countries, the detailed explanation can be found in the question below.
- The shipping fee and tax will be added on the checkout page after you provide your shipping address. We suggest you carefully review the pricing and shipping details during the checkout process before placing your order.
8. Will I be charged with customs and taxes?
It depends on your shipping address because Tax and Custom fees are regulated by destination countries. Currently, the VAT is applied to some European countries and Canada.
- Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order. The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province.
- Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.
9. What payment methods do you accept? What is the currency? Can I pay in a different currency?
All prices on our website are in US dollars.
You can pay by credit/debit cards (Visa, MasterCard, etc.) or PayPal and an equivalent amount in your currency will be charged from your card. Please note that because of exchange rates, a higher/lower amount will be charged. Our orders are pre-paid, payment/cash on delivery isn’t available.
10. Why was my card charged more than the cost you noted in my order?
Our prices are in US dollars, because of currency exchange rates, a higher amount will be charged from your card.
11. My payment won’t go through, what should I do?
If your payment is not going through, there could be a few reasons for this. Please make sure that your payment details are correct, including the billing address and card information. You may also want to check with your bank to ensure that there are no issues on their end. If the problem persists, please contact our support team for assistance, and we will do our best to help you resolve the issue.
Shipping and Delivery
1. Do you ship to…?
Yes, we have international shipping and we can ship orders worldwide.
2. How much is the shipping cost?
The shipping cost for domestic orders in the U.S is 5.99 USD and for international orders is 8.99 USD.
3. How to track my order?
To track the status of your order and get shipping updates, simply visit our "Tracking Your Order" page. Once there, you'll be prompted to enter your order details (order number, email address, or tracking number) to access the latest information about your shipment.
4. How long will it take to receive my order?
Please refer to the shipping information details available here.
5. Why are my items shipped separately?
If your order has multiple items, they may be separated into different shipments during the manufacturing process, which results in separate deliveries. However, you can be confident that you will only be charged one shipping fee.
You will be notified when each shipment is dispatched, so you can keep track of the delivery process. If one of the packages does not arrive within 5-7 business days of the first package, please don't hesitate to contact our support team for further assistance.
6. Why has my order tracking status not been updated? What should I do?
Tracking information may not be updated immediately for some reasons, such as:
- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.
- The package may not be scanned until it reaches the regional hub near the destination.
- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
7. Who is the final carrier, why did you send me more than one tracking number?
We ship orders from the U.S via carriers: UPS, USPS, DHL, FEDEX, etc.
As for domestic delivery, most packages will then be transferred to and delivered by USPS; final delivery for international orders are carried out by national shipping companies (e.g. Canada Post, Australia Post, Royal Mail, DHL Paket, La Poste, etc.)
We usually only send you one tracking number by an U.S shipping company, the second tracking number by the local carrier is only sent to you when you contact us asking about your delivery. You can track your package by any tracking numbers, they are both updated.
8. My order was delivered unsuccessfully according to the tracking number.
First of all, please recheck the confirmation emails our system sent you to see if you filled in a correct shipping address, then please contact us at email@example.com or reply to our confirmation emails for assistance.
In the case the delivery failed due to the incorrect shipping address supplied by the customer, we cannot assist you with a free reship or full refund, please contact us for further information and advice.
Return and Refund
1. I received a wrong/defective item in my order. How will you solve the issue?
If you receive a wrong or defective item, please first review the order confirmation email to ensure that no mistakes were made during the ordering process. If the error is not due to your mistake or the item is damaged, please contact us immediately at firstname.lastname@example.org or by replying to our confirmation email. Be sure to attach a picture of the defective product to your message so that we can assess the issue.
For more information on how to file a claim, please refer to our Return & Refund Policy.
2. I want to return my order.
We apologize for any inconvenience, but currently, we are not able to offer returns. However, we do offer replacements for defective or damaged items at no extra cost to you. If you are not interested in a replacement, we will issue a refund if you meet our eligibility criteria.
We kindly ask you to refer to our Return & Refund Policy for complete details.
3. How is the replacement processed?
To initiate a claim for a replacement, kindly refer to the "How to File a Claim" section in our Return & Refund Policy.
In case you need to pay for the reship, we will inform you through email. Once we confirm the reshipment, you can sit back and relax! We will process the reshipment just like a normal order and provide you with a new tracking number for your convenience.
4. I have cancelled my order, when will I receive the refund?
Once we confirm the cancellation, we will initiate the refund process, which typically takes 2-5 business days. We will notify you as soon as the refund has been processed. If you have not received your refund after 10 business days, please contact us for assistance or check with your bank to ensure there are no issues on their end.
5. Help! I have a question that wasn’t answered here!
If you have any questions that were not answered in our FAQs section, please feel free to reach out to our customer service team via email at email@example.com. Our team is always happy to help and will do our best to assist you as quickly as possible.